Privacy Policy

Effective Date: [01-04-2025]

At Grand Medicare India, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following information from you:

Personal Information: Name, email address, phone number, date of birth, gender, and postal address.
Medical Information: Health history, reports, treatment preferences (only when voluntarily shared for healthcare facilitation).
Technical Information: IP address, browser type, device details, and cookies for website analytics.

2. How We Use Your Information

Your information is used to:

Provide healthcare facilitation, appointments, and travel services.
Respond to your inquiries and requests.
Improve our website, services, and user experience.
Share updates, offers, and newsletters (if you opt-in).
Comply with legal and regulatory requirements.

3. Information Sharing & Disclosure

We do not sell or rent your personal information. However, we may share it with:

Partner Hospitals & Healthcare Providers (only as required for treatment).
Travel Partners (airlines, hotels, insurance companies, etc. for bookings).
Legal Authorities when required by law or in case of fraud prevention.

4. Data Security

We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online platform can guarantee absolute security.

5. Cookies & Tracking

Our website may use cookies to enhance browsing experience and analyze traffic. You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights (India & International)

As a user, you have the right to:

Access, correct, or update your personal information.
Withdraw consent for communication or data usage.
Request deletion of your personal data, subject to legal or contractual obligations.
Request portability of your data if required under applicable laws.

7. GDPR Compliance (For EU & International Patients)

If you are accessing our website from the European Union, UK, or other jurisdictions with strict data protection laws, the following additional rights apply:

Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete data.
Right to Erasure: You may request deletion of your personal data under certain conditions.
Right to Restrict Processing: You may ask us to limit how we process your data.
Right to Data Portability: You may request transfer of your data to another service provider.
Right to Withdraw Consent: You may withdraw consent for data collection at any time.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Children’s Privacy

Our services are not directed towards individuals under 18 years of age. We do not knowingly collect information from minors without parental consent.

10. Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Effective Date” revised accordingly.

11. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at:

📧 Email: digital@grandmedicareindia.com
📞 Phone/WhatsApp: +91-9819204044
🏢 Address: 25, Anand Bhuvan , T.H. Kataria Marg Near Hinduja Hospital , Mahim Mumbai, Maharashtra 40001, Mumbai, India, Maharashtra.